Causes and consequences of academics’ emotions in private higher education institutions: implications for policy and practice through the lens of affective events theory

Autor: Majid Ghasemy, Isabel María Rosa-Díaz, Morshidi Sirat, David Martín-Ruiz

Publikováno v: Educational Research for Policy and Practice. 20:367-393

This study aims at testing a few tenets of affective events theory (AET) from a predictive perspective in the context of Malaysian private higher education sector. Specifically, we examined the impact of workload and autonomy on academics’ job sati

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::bb46908e3da52dd1fe039dd53884f118
https://doi.org/10.1007/s10671-020-09288-0

O capital social e a internacionalização de PMEs familiares em Campeche, México: Uma Análise Comparativa Qualitativa

Autor: Francisco José Acedo González, Selina Salazar Cámara, David Martín Ruiz

Publikováno v: Revista Brasileira de Gestão de Negócios, Volume: 23, Issue: 2, Pages: 252-277, Published: 05 JUL 2021
Review of Business Management; Vol. 23 No. 2 (2021); 252-277
RBGN Revista Brasileira de Gestão de Negócios; Vol. 23 Núm. 2 (2021); 252-277
RBGN-Revista Brasileira de Gestão de Negócios; v. 23 n. 2 (2021); 252-277
Revista Brasileira de Gestão de Negócios
Fundação Escola de Comércio Álvares Penteado (FECAP)
instacron:FECAP

Theoretical framework – Our review examines the relational approach to internationalization and the strategic approach to family businesses. It covers three types of social capital, market orientation, and international business orientation. Design

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::b5a20a4bc0fbc77cdca53b524aeed64e

Managing knowledge to create customer service value

Autor: David Martín-Ruiz, Silvia Martelo-Landroguez

Publikováno v: idUS. Depósito de Investigación de la Universidad de Sevilla
instname

Purpose – The purpose of this paper is to contribute to the services management literature by identifying a sequence of the different processes of knowledge management (KM) to create customer service value. Design/methodology/approach – The conte

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::2dfc35c70fd0ba8fc75bb67fd45160b4
https://idus.us.es/handle/11441/54626

Moderating effects in consumers' perceptions of price unfairness

Autor: Francisco Javier Rondan-Cataluña, David Martín-Ruiz

Publikováno v: Journal of Consumer Behaviour. 10:245-254

This study explores the moderating effects of various consumer features – such as price insensitivity and recency of last purchase – on the relationships among perceived value, inferred vendor profit, and perceived price fairness. A proposed mode

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::cda1dc52954a091add17a013287874ff
https://doi.org/10.1002/cb.339

A visitors' evaluation index for a visit to an archaeological site

Autor: Ma de los Ángeles Oviedo-García, Mario Castellanos-Verdugo, David Martín-Ruiz

Publikováno v: Tourism Management. 31:590-596

This study aims to propose and validate a visitors’ evaluation index (VEI) that captures service evaluation in the context of a visit to an archaeological site. Drawing on the literature on the concepts of ‘service quality’, ‘service experien

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::63c2fa8c2e63cde2b37ad08a8c61b9ec
https://doi.org/10.1016/j.tourman.2009.06.010