Zobrazeno 1 - 4
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pro vyhledávání: '"David M. Northcutt"'
Publikováno v:
Interfaces. 45:243-259
Service-delivery modeling and optimization is a complex problem involving multiple service levels, skill sets, request classes, and service times. In this paper, we describe a comprehensive and scalable end-to-end analytical methodology that we devel
Publikováno v:
IEEE Transactions on Network and Service Management. 11:431-440
One of the key promises of IT strategic outsourcing is to deliver greater IT service management through lower cost. However, this raises a critical question: How can one predict the service delivery cost that will deliver the promised service level a
Publikováno v:
NOMS
One of the key promises of IT strategic outsourcing is to deliver greater IT service management through lower cost. However, this raises a critical question on how to predict service delivery cost during the service engagement phase where nonstandard
Publikováno v:
CNSM
During the customer engagement phase it is critical for the service providers to estimate the impact of service level constraints on service personnel needs. However, it is often difficult due to the implication from customer workload. In this paper