Zobrazeno 1 - 10
of 37
pro vyhledávání: '"David Loewenstern"'
Autor:
Lisandro Zambenedetti Granville, Carlos Raniery Paula dos Santos, Nikos Anerousis, David Loewenstern, Larisa Shwartz
Modern IT service provider organizations are under a continuous pressure to increase their competitiveness. Ways to reduce costs while improving performance of services are a key focus area for companies in the IT industry. However, despite all the s
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::b62443cea4b17c7a82ec85c2f1a225a4
https://doi.org/10.4018/978-1-5225-8356-1.ch083
https://doi.org/10.4018/978-1-5225-8356-1.ch083
Autor:
J. Hogan, Rajesh Jaluka, Santhosh Kumaran, A. Gilbert, M. Surendra, David Loewenstern, Thirumal Nellutla, Heiko Ludwig, Arijit Roy
Publikováno v:
IBM Systems Journal. 46:1-18
To manage the delivery of services competitively on a large, global scale, an IT (information technology) service provider must efficiently use service delivery resources-in particular, skilled service delivery teams. Service requests form a large an
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::825b96c050ea5c7246cf4b83541427f7
https://doi.org/10.1147/sj.463.0531
https://doi.org/10.1147/sj.463.0531
Autor:
David Loewenstern, Larisa Shwartz, Maira Athanazio de Cerqueira Gatti, Florian Pinel, Ricardo Guimaraes Herrmann
Publikováno v:
ICWS
In this paper we describe a scalable service for customized data validation and content assistance by means of domain-independent, user-provided sets of complex data constraints. We present an integrated architecture and a particular implementation t
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::65572b13f6d84ae5a449122a23f4635e
https://doi.org/10.1109/icws.2012.65
https://doi.org/10.1109/icws.2012.65
Autor:
Florian Pinel, Larisa Shwartz, David Loewenstern, Ricardo Guimaraes Herrmann, Maira Athanazio de Cerqueira Gatti, Victor F. Cavalcante
Publikováno v:
NOMS
Multi-domain IT services are delivered by technicians with a variety of expert knowledge in different areas. Their skills and availability are an important property of the service. However, most organizations do not have a consistent view of this inf
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::ab5ceb34bfbac2dafc8eccc9a8711282
https://doi.org/10.1109/noms.2012.6212015
https://doi.org/10.1109/noms.2012.6212015
Autor:
David Loewenstern, Larisa Shwartz, Maira Athanazio de Cerqueira Gatti, Ricardo Guimaraes Herrmann, Florian Pinel
Publikováno v:
Service-Oriented Computing ISBN: 9783642343209
ICSOC
ICSOC
Service infrastructure management requires the matching of tasks to technicians with a variety of expert knowledge in different areas. Most Service Delivery organizations do not have a consistent view of the evolution of the technician skills because
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::168782bf025cae59dcff5ccc51a78878
https://doi.org/10.1007/978-3-642-34321-6_45
https://doi.org/10.1007/978-3-642-34321-6_45
Autor:
R. Lavrado, Shang Q. Guo, J. K Singh, Larisa Shwartz, Pradipta De, Melissa J. Buco, Venkateswara R. Madduri, Manish Gupta, Daniela Rosu, David Loewenstern
Publikováno v:
SOCA
In this paper, we address the problem of reducing the occurrence of Human Errors that cause service interruptions in IT Service Support and Delivery operations. Analysis of a large volume of service interruption records revealed that more than 21% of
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::ef338ad826baa25eed441ef5b9c6b381
https://doi.org/10.1109/soca.2010.5707161
https://doi.org/10.1109/soca.2010.5707161
Publikováno v:
CNSM
Tool development to support service management is a problem in optimizing service quality and reducing redundant work subject to competing constraints, both technical requirements and political realities. However, many of the constraints only become
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::58c0391c03e6b2270f7993a204d575a0
https://doi.org/10.1109/cnsm.2010.5691244
https://doi.org/10.1109/cnsm.2010.5691244
Publikováno v:
IEEE SCC
In recent years, IT Service Management (ITSM) has become one of the most researched areas of IT.Incident Management and Problem Management form the basis of the tooling provided by an Incident Ticket System (ITS).As more compound or interdependent se
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::a41350625522decf5560fd78bf35e2f8
https://doi.org/10.1109/scc.2009.41
https://doi.org/10.1109/scc.2009.41
Publikováno v:
IEEE CLOUD
Problem management is a critical and expensive element for delivering IT service management and touches various levels of managed IT infrastructure. While problem management has been mostly reactive, recent work is studying how to leverage large prob
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::1726c3bf74155df92b0b3f7615175050
https://doi.org/10.1109/cloud.2009.80
https://doi.org/10.1109/cloud.2009.80
Autor:
Melissa J. Buco, Bradford Fisher, David Loewenstern, Christopher Ward, Naga A. Ayachitula, Yixin Diao
Publikováno v:
Managing Virtualization of Networks and Services ISBN: 9783540756934
DSOM
DSOM
People, processes, technology and information are the service provider's resources for delivering IT services. Process automation is one way in which service providers can reduce cost and improve quality by automating routine tasks thereby reducing h
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::efbe8d744fb3fd5d7d4b5e74b8bfe64e
https://doi.org/10.1007/978-3-540-75694-1_19
https://doi.org/10.1007/978-3-540-75694-1_19