The role of patient experience surveys in quality assurance and improvement: a focus group study in English general practice

Autor: Boiko, Olga, Campbell, John L, Elmore, Natasha, Davey, Antoinette F, Roland, Martin, Burt, Jenni

BACKGROUND: Despite widespread adoption of patient feedback surveys in international health-care systems, including the English NHS, evidence of a demonstrable impact of surveys on service improvement is sparse. OBJECTIVE: To explore the views of pri

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=od_______109::5540359df156d19feb60695f0f50a156
https://www.repository.cam.ac.uk/handle/1810/246427

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Variation in doctors’ communication skills within and between general practices: analysis of patient survey data.

Autor: Roberts, Martin J., Campbell, John L., Abel, Gary A., Davey, Antoinette F., Elmore, Natasha L., Maramba, Inocencio, Carter, Mary, Elliott, Marc N., Roland, Martin O., Burt, Jenni A.

Publikováno v: BMJ: British Medical Journal; 11/15/2014, Vol. 349 Issue 7983, pg6034-g6034, 1p, 1 Graph

Understanding high and low patient experience scores in primary care: analysis of patients' survey data for general practices and individual doctors.

Autor: Roberts MJ; University of Exeter Medical School, St Lukes Campus, Exeter EX1 2LU, UK., Campbell JL; University of Exeter Medical School, St Lukes Campus, Exeter EX1 2LU, UK john.campbell@exeter.ac.uk., Abel GA; Cambridge Centre for Health Services Research, Institute of Public Health, Forvie Site, University of Cambridge School of Clinical Medicine, Box 113 Cambridge Biomedical Campus, Cambridge CB2 0SR, UK., Davey AF; University of Exeter Medical School, St Lukes Campus, Exeter EX1 2LU, UK., Elmore NL; Cambridge Centre for Health Services Research, Institute of Public Health, Forvie Site, University of Cambridge School of Clinical Medicine, Box 113 Cambridge Biomedical Campus, Cambridge CB2 0SR, UK., Maramba I; University of Exeter Medical School, St Lukes Campus, Exeter EX1 2LU, UK., Carter M; University of Exeter Medical School, St Lukes Campus, Exeter EX1 2LU, UK., Elliott MN; RAND Corporation, 1776 Main Street, PO Box 2138, Santa Monica, CA 90407-2138, USA., Roland MO; Cambridge Centre for Health Services Research, Institute of Public Health, Forvie Site, University of Cambridge School of Clinical Medicine, Box 113 Cambridge Biomedical Campus, Cambridge CB2 0SR, UK., Burt JA; Cambridge Centre for Health Services Research, Institute of Public Health, Forvie Site, University of Cambridge School of Clinical Medicine, Box 113 Cambridge Biomedical Campus, Cambridge CB2 0SR, UK.

Publikováno v: BMJ (Clinical research ed.) [BMJ] 2014 Nov 11; Vol. 349, pp. g6034. Date of Electronic Publication: 2014 Nov 11.