Zobrazeno 1 - 10
of 18
pro vyhledávání: '"Dalilis Escobar-Rivera"'
Publikováno v:
Ciencias Holguín, Vol 22, Iss 2, Pp 1-18 (2016)
La calidad es un factor esencial para las organizaciones frente a un contexto de globalización económica , auge de las Tecnologías de la Información y las Comunicaciones (TICs) y aumento de la competencia. Este marco constituye un reto para el cu
Externí odkaz:
https://doaj.org/article/1e49f980035d4f248b5793b7b7f0ad96
Publikováno v:
International Journal of Consumer Studies. 45:889-910
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::2e68121efb4c871468d1389eed79d3fb
https://doi.org/10.1111/ijcs.12680
https://doi.org/10.1111/ijcs.12680
Publikováno v:
Tourism Analysis. 26:1-10
The aim of this study is to identify customer delight by developing a research model and measurement scale in the hospitality industry that includes cognitive and emotional factors. The main analysis to support the research uses a confirmatory factor
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::2c0c3f70193713eb23d370ea94ff88c4
https://doi.org/10.3727/108354220x15758301241909
https://doi.org/10.3727/108354220x15758301241909
Publikováno v:
Sustainability
Volume 13
Issue 4
Sustainability, 2021, vol. 13, núm. 4, p. 2153
Articles publicats (D-EM)
DUGiDocs – Universitat de Girona
instname
Sustainability, Vol 13, Iss 2153, p 2153 (2021)
Volume 13
Issue 4
Sustainability, 2021, vol. 13, núm. 4, p. 2153
Articles publicats (D-EM)
DUGiDocs – Universitat de Girona
instname
Sustainability, Vol 13, Iss 2153, p 2153 (2021)
Sustainability and social responsibility are goals that are currently aimed for by companies, entities and institutions as well as national and international agendas. In a globalized and highly connected world, the achievement of both goals must be p
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::fe244d3ffac6c89818f4aa159fb99b8e
Publikováno v:
Recercat: Dipósit de la Recerca de Catalunya
Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)
Sustainability, 2019, vol. 11, núm. 5, p. 1382
Articles publicats (D-OGEDP)
DUGiDocs – Universitat de Girona
instname
Sustainability, Vol 11, Iss 5, p 1382 (2019)
Recercat. Dipósit de la Recerca de Catalunya
Sustainability
Volume 11
Issue 5
Repositório Científico de Acesso Aberto de Portugal
Repositório Científico de Acesso Aberto de Portugal (RCAAP)
instacron:RCAAP
Dipòsit Digital de Documents de la UAB
Universitat Autònoma de Barcelona
Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)
Sustainability, 2019, vol. 11, núm. 5, p. 1382
Articles publicats (D-OGEDP)
DUGiDocs – Universitat de Girona
instname
Sustainability, Vol 11, Iss 5, p 1382 (2019)
Recercat. Dipósit de la Recerca de Catalunya
Sustainability
Volume 11
Issue 5
Repositório Científico de Acesso Aberto de Portugal
Repositório Científico de Acesso Aberto de Portugal (RCAAP)
instacron:RCAAP
Dipòsit Digital de Documents de la UAB
Universitat Autònoma de Barcelona
The purpose of the article is to analyze through a service-experience framework the consequences and contingency factors of Service Delivery (SD) in Remarkable Tourism Experiences (RTE) and explore to what extent these factors interact to evoke delig
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::b3b63e640db2206a0aa5fcf3375f8c2e
http://hdl.handle.net/2072/438453
http://hdl.handle.net/2072/438453
Publikováno v:
Lecture Notes in Management and Industrial Engineering ISBN: 9783030445294
This paper analyzes group of customers as part of a study to measure delight in restoration experiences to find differences among satisfied customers, very satisfied customers, and delighted customers. The study has an exploratory character using the
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::7497051e746646f9750c8766d6b5f560
https://doi.org/10.1007/978-3-030-44530-0_34
https://doi.org/10.1007/978-3-030-44530-0_34
Autor:
Alba Manresa, Dalilis Escobar Rivera
Publikováno v:
Sustainability
Volume 13
Issue 4
Sustainability, Vol 13, Iss 2296, p 2296 (2021)
Volume 13
Issue 4
Sustainability, Vol 13, Iss 2296, p 2296 (2021)
In the current changing environment, organizations need to evolve from a profitable perspective to a more sustainable focus. To deal with this change, the implementation of specific quality models and principles might help. Thus, the present article
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::bbafa7fe5264c4336982f92bc6fc3ec3
https://doi.org/10.3390/su13042296
https://doi.org/10.3390/su13042296
Publikováno v:
Tourism Management Perspectives. 32:100569
There are many times that we, as tourist consumers, have been more than satisfied. We have been delighted with the product or service received. However, do we know the factors which affect our delight as customers? Are they affective or cognitive fac
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::92bfa773c828b5a18427879e1f8cdec5
https://doi.org/10.1016/j.tmp.2019.100569
https://doi.org/10.1016/j.tmp.2019.100569
Autor:
Akhmedova, Anna1 (AUTHOR) AAkhmedova@iese.edu, Manresa, Alba1 (AUTHOR), Escobar Rivera, Dalilis2 (AUTHOR), Bikfalvi, Andrea3 (AUTHOR)
Publikováno v:
International Journal of Consumer Studies. Jul2021, Vol. 45 Issue 4, p889-910. 22p. 9 Diagrams, 3 Charts, 1 Graph, 1 Map.
Publikováno v:
Tourism Analysis; 2021, Vol. 26 Issue 1, p1-10, 10p