Zobrazeno 1 - 2
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pro vyhledávání: '"D. S. Shumsky"'
Autor:
D. S. Shumsky, O. A. Sosnovsky
Publikováno v:
Цифровая трансформация, Vol 30, Iss 3, Pp 5-13 (2024)
A methodology for assessing customer and employee satisfaction with digital technologies and bank services is proposed. The methodology includes indicators and evaluation criteria, questionnaires for surveying clients and bank employees. Formulas for
Externí odkaz:
https://doaj.org/article/478fad395841490db754ba0b7211b211
Publikováno v:
Цифровая трансформация, Vol 28, Iss 1, Pp 39-47 (2022)
The article proposes an original system of indicators, including financial performance indicators, digital development efficiency indicators, and bank competitiveness indicators. On the basis of systematic and integrated approaches, index methods and
Externí odkaz:
https://doaj.org/article/9bf167ce7c53466a8df988782313291a