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pro vyhledávání: '"D. G. E. K. P. K. Dambagolla"'
Publikováno v:
Asian Journal of Economics, Business and Accounting. :30-45
Aim: Bandaranaike International Airport (BIA) is important in the development of the Sri Lankan economy. To remain competitive in the service sector it is essential to focus more on improving service quality as it directly creates greater customer sa