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Publikováno v:
Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh, Vol 9, Iss 3, Pp 90-104 (2020)
The purpose of this study is to examine the impacts of service quality and brand image on bothsatisfaction and loyalty towards domestic airlines service in Vietnam. It also investigates the relationship between satisfaction and customer loyalty. Stru
Externí odkaz:
https://doaj.org/article/c7060ce564ca43508bb3d755b9d3ea65