Zobrazeno 1 - 10
of 1 070
pro vyhledávání: '"Customer relationship management (CRM)"'
Autor:
Mahadi Hasan Miraz, Abba Ya’u, Samuel Adeyinka-Ojo, James Bakul Sarkar, Mohammad Tariq Hasan, Kazimul Hoque, Hwang Ha Jin
Publikováno v:
Cogent Business & Management, Vol 11, Iss 1 (2024)
AI chatbots are the key technology that embraces the technology in service. Nevertheless, the use of AI chatbots intention is not visible in most companies; as a result, they are unable to maintain customer relationships with Generation Z. This study
Externí odkaz:
https://doaj.org/article/0a7cab4798cb4571bb478ad1b3c0ae44
Autor:
Nguyen Viet Thai, Bui Thi Quynh Trang, Nguyen Le Dinh Quy, Nguyen Thi Quynh Huong, Vu Thi Thu Huyen
Publikováno v:
Cogent Social Sciences, Vol 10, Iss 1 (2024)
AbstractThe study aims to assess the factors affecting the successful implementation of customer relationship management (CRM), as well as the relationship between the successful implementation of CRM and customer loyalty, in 3-to-5-star hotels in Vi
Externí odkaz:
https://doaj.org/article/926fb7dbde3e4b879dd87c71619675da
Publikováno v:
Journal of Business & Industrial Marketing, 2023, Vol. 39, Issue 4, pp. 857-870.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JBIM-03-2022-0142
Publikováno v:
Information Technology & People, 2021, Vol. 37, Issue 2, pp. 944-965.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/ITP-06-2020-0374
Autor:
Nikma Yucha, Hwihanus Hwihanus
Publikováno v:
Indonesian Interdisciplinary Journal of Sharia Economics, Vol 7, Iss 3 (2024)
This research aims to examine the influence of promotions, CRM, and consumer trust on customer loyalty through consumer satisfaction as an intervening variable. Research was conducted on consumers who were students at the English Center. The sample c
Externí odkaz:
https://doaj.org/article/f7aa62aeefd5469bb5e33ace47466a76
Autor:
Hui Zhang, Weihua Zhang
Publikováno v:
Heliyon, Vol 10, Iss 17, Pp e37229- (2024)
Customer Relationship Management (CRM) is vital in modern business, aiding in the management and analysis of customer interactions. However, existing methods struggle to capture the dynamic and complex nature of customer relationships, as traditional
Externí odkaz:
https://doaj.org/article/409ecbbb6da14e7baa739965e7b589f3
Publikováno v:
Indonesian Interdisciplinary Journal of Sharia Economics, Vol 7, Iss 2 (2024)
This research aims to analyze the implementation of Customer Relationship Management (CRM) at PT. Milenial Agri Nusantara. The company operates in the buying and selling of coffee beans for both domestic and international purposes. The research was c
Externí odkaz:
https://doaj.org/article/c3592d37d06a4bebb17a12b03c0c69cb
Autor:
Rodica Manuela Gogonea, Liviu Cătălin Moraru, Dumitru Alexandru Bodislav, Loredana Maria Păunescu, Carmen Florentina Vlăsceanu
Publikováno v:
Journal of Theoretical and Applied Electronic Commerce Research, Vol 19, Iss 1, Pp 340-361 (2024)
The emergence of the COVID-19 pandemic has resulted in notable transformations of the commerce landscape, particularly in the realm of electronic commerce. This sector has experienced a precipitous advancement, characterized by substantial modificati
Externí odkaz:
https://doaj.org/article/7daaa90262d84de09517c5ce9113afeb