Zobrazeno 1 - 10
of 1 678
pro vyhledávání: '"Customer reference program"'
Autor:
Sujani Sujani, I Edhy Harjoko
Publikováno v:
Ekuitas: Jurnal Ekonomi dan Keuangan, Vol 18, Iss 4, Pp 470-486 (2018)
Hospital as the provider of health service, should be well managed to improve the quality of service and the quantity of patient. The existence of hospitals both private and government-owned causes intense competition in providing the best health car
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::41a18cf21d8d84d6782e4508ead5a983
https://doi.org/10.24034/j25485024.y2014.v18.i4.99
https://doi.org/10.24034/j25485024.y2014.v18.i4.99
Autor:
Georges Zaccour, Tarek Ben Rhouma
Publikováno v:
Management Science. 64:2609-2627
In this paper, we propose a diffusion model for a subscription service. The evolution over time of the number of subscribers is governed by a differential equation combining two processes—namely, a customer acquisition process and a customer attrit
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::7d517a2b643525ab38fbae0f56883c3a
https://doi.org/10.1287/mnsc.2017.2752
https://doi.org/10.1287/mnsc.2017.2752
Publikováno v:
Journal of the Academy of Marketing Science, 46(3), 366-383. SPRINGER
In today’s connected world, customer engagement behaviors are very important. Many companies launch initiatives to stimulate customer engagement. However, despite evidence that customer engagement behavior also matters to share-holders, academic re
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::4edcfed1a272801685a94e10226824dd
https://doi.org/10.1007/s11747-017-0539-4
https://doi.org/10.1007/s11747-017-0539-4
Autor:
Tsung-Sheng Chang, Hsiao-ping Yeh
Publikováno v:
International Journal of Information Systems in the Service Sector. 10:16-27
Mining customer shopping data is able for business managers to understand and predict customer behavior. However, most practices are focusing on the purchasing goods, i.e. basket analysis. This article collects customer shopping data by observation t
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::e5cef7ec66940d73fd8aba2ab8c66039
https://doi.org/10.4018/ijisss.2018010102
https://doi.org/10.4018/ijisss.2018010102
Publikováno v:
Journal of the Academy of Marketing Science. 46:837-856
Using a novel approach with video-recordings of sales interactions, this study focuses on a dynamic analysis of salesperson effectiveness in handling customer queries. We conceptualize salesperson behaviors, namely, resolving, relating, and emoting,
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::9c94585c0200f67eaa11a4f43d71af24
https://doi.org/10.1007/s11747-017-0569-y
https://doi.org/10.1007/s11747-017-0569-y
Autor:
Aleksandar Markovic, Sava Čavoški
Publikováno v:
Journal of Simulation. 11:335-345
This paper examines the development and application of agent-based modelling and simulation in the analysis of customer behaviour on B2C e-commerce websites as well as in the analysis of the effects of various business decisions regarding online sale
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::c4ae335de3e1fc246a5f590a9e040551
https://doi.org/10.1057/s41273-016-0034-9
https://doi.org/10.1057/s41273-016-0034-9
Autor:
Suhaily Mohd-Ramly, Nor Asiah Omar
Publikováno v:
International Journal of Retail & Distribution Management. 45:1138-1158
Purpose The global retail landscape has changed drastically. The rising role of Asia as one of the fastest growing international retail penetration and expansion will continue to make the region to be the driving force in world economic growth. Howev
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::e206d91e7980b84f1a6477829d9dfa1a
https://doi.org/10.1108/ijrdm-04-2016-0049
https://doi.org/10.1108/ijrdm-04-2016-0049
Autor:
Liew Vun Huang
Publikováno v:
PEOPLE: International Journal of Social Sciences. 3:1528-1602
This study explored the modernity of Malaysian local coffee culture context. Coffee culture was practiced globally played an important role in the city landscape, specifically in Klang Valley, Malaysia. The researcher showed that the concept of exper
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::fbcd9de1756a5531a6fb817d298d3e56
https://doi.org/10.20319/pijss.2017.32.15821602
https://doi.org/10.20319/pijss.2017.32.15821602
Autor:
Ville Juhani Otra-Aho
Publikováno v:
International Journal of Information Technology Project Management. 8:17-29
Project firms are increasingly integrating tangible products and intangible services when building customer solutions aiming to increase firms' competitiveness. On the other hand, the efficient customer solutions increase firms' competitiveness only
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::974b7ebca998ef5817f919d13271363b
https://doi.org/10.4018/ijitpm.2017100102
https://doi.org/10.4018/ijitpm.2017100102
Autor:
Eduardo Kazumi Yamakawa, Luciano Cavalcante Siebert, Eunelson José Da Silva, Lucio De Medeiros, Angela Catapan
Publikováno v:
CIRED - Open Access Proceedings Journal. 2017:2657-2660
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::b06b06558e7f476a7c02ea2c4cd584c3
https://doi.org/10.1049/oap-cired.2017.1111
https://doi.org/10.1049/oap-cired.2017.1111