Zobrazeno 1 - 10
of 4 032
pro vyhledávání: '"Customer delight"'
Publikováno v:
Journal of Hospitality and Tourism Insights, 2023, Vol. 7, Issue 4, pp. 1974-1993.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JHTI-04-2023-0233
Publikováno v:
Journal of Service Theory and Practice, 2024, Vol. 34, Issue 5, pp. 738-764.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JSTP-04-2023-0112
Publikováno v:
Muṭāli̒āt-i Mudīriyyat-i Gardishgarī, Vol 19, Iss 66, Pp 231-270 (2024)
The traditional goal of satisfaction has not worked to ensure customer loyalty, and moving towards customer delight is essential for hotels. The purpose of this research is to design and validate the customer delight model in hotel industry using the
Externí odkaz:
https://doaj.org/article/3ecf5460f2514721a9d9c1f213c07f23
Publikováno v:
Consumer Behavior in Tourism and Hospitality, 2024, Vol. 19, Issue 2, pp. 221-236.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/CBTH-08-2023-0109
Publikováno v:
Journal of Service Management, 2024, Vol. 35, Issue 3, pp. 381-407.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JOSM-09-2023-0391
Publikováno v:
Habitat, Vol 35, Iss 1, Pp 51-64 (2024)
Each region certainly has its own culinary specialties, as Malang City is a tourist city that has many culinary specialties and has been established for a long time with hereditary recipes such as legendary restaurants R4. Culinary of a region is one
Externí odkaz:
https://doaj.org/article/678506db05ca48ecbdab6a8104b4ed11
Autor:
Choi-Meng Leong, Jun-Hwa Cheah, Hiram Ting, Rodney Lim, Adlin Baizura binti Ariffin, Xin-Jean Lim
Publikováno v:
Journal of Applied Structural Equation Modeling, Vol 8, Iss 1, Pp 1-26 (2024)
This study examines the influence of utilitarian and hedonic experiences, customer engagement, and customer value anticipation on customer retention in the authorized automotive after-sales service sector, using customer satisfaction and customer del
Externí odkaz:
https://doaj.org/article/4523eb775ab5489988f32ae2594f7349
Publikováno v:
AGRISE, Vol 23, Iss 4, Pp 459-464 (2023)
The competition in the restaurant industry is very tight, with many competitors that have sprung up with various strategies, such as providing the best quality of service to their consumers. This is also experienced by legendary restaurants A, B, C,
Externí odkaz:
https://doaj.org/article/8bc516af95c944cf8fee341cbedd1d3b
Publikováno v:
مجله علوم روانشناختی, Vol 22, Iss 127, Pp 1435-1448 (2023)
Background: Psychology has a special place in marketing studies. Reputation, identity and image of the brand are the main psychological characteristics of brands that have a significant impact on pleasurable shopping and create loyalty and attachment
Externí odkaz:
https://doaj.org/article/b60fd35de4644285883dfa8772858337