Zobrazeno 1 - 6
of 6
pro vyhledávání: '"Customer and employee behavior in service operations"'
Autor:
Jie J. Zhang, Michael Dixon, Susan Meyer Goldstein, Enrico Secchi, Madeleine E. Pullman, Aleda V. Roth, Joy M. Field, Ryan W. Buell, Larry J. Menor, Liana Victorino
Publikováno v:
Management Faculty Publications
Purpose The purpose of this paper is to present exciting and innovative research questions in service operations that are aligned with eight key themes and related topics determined by the Journal of Service Management (JOSM) Service Operations Exper
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::87c3479428d8d5108955e703c983309b
Autor:
Victorino, Liana, Field, Joy M., Buell, Ryan W., Dixon, Michael J., Meyer Goldstein, Susan, Menor, Larry J., Pullman, Madeleine E., Roth, Aleda V., Secchi, Enrico, Zhang, Jie J.
Publikováno v:
Journal of Service Management; 2018, Vol. 29 Issue 1, p39-54, 16p
Autor:
Wang, Xunyi1 (AUTHOR) Xunyi_Wang@baylor.edu, Jiang, Meiling1 (AUTHOR) mjiang5@buffalo.edu, Han, Wencui2 (AUTHOR) wenhan@illinois.edu, Qiu, Liangfei3 (AUTHOR) liangfei.qiu@warrington.ufl.edu
Publikováno v:
Production & Operations Management. Jan2022, Vol. 31 Issue 1, p65-82. 18p.
Autor:
Zheng, Boyang, Sun, Guiping
Publikováno v:
Journal of Tourism & Cultural Change; Aug2022, Vol. 20 Issue 4, p551-564, 14p
Autor:
Field, Joy M., Victorino, Liana, Buell, Ryan W., Dixon, Michael J., Meyer Goldstein, Susan, Menor, Larry J., Pullman, Madeleine E., Roth, Aleda V., Secchi, Enrico, Zhang, Jie J.
Publikováno v:
Journal of Service Management; 2018, Vol. 29 Issue 1, p55-97, 43p
Autor:
Aleda V. Roth, Madeleine E. Pullman, Larry J. Menor, Jie J. Zhang, Liana Victorino, Susan Meyer Goldstein, Ryan W. Buell, Michael Dixon, Joy M. Field, Enrico Secchi
Publikováno v:
Journal of Service Management. 29:39-54
Purpose The purpose of this paper is to identify research themes in service operations that have great potential for exciting and innovative conceptual and empirical work. To frame these research themes, the paper provides a systematic literature rev
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::283c293360597770864a2985579b23ac
https://doi.org/10.1108/josm-08-2017-0192
https://doi.org/10.1108/josm-08-2017-0192