Zobrazeno 1 - 10
of 422
pro vyhledávání: '"Customer Expectations"'
Autor:
Arjun J Nair, Sridhar Manohar
Publikováno v:
International Journal of Information Management Data Insights, Vol 4, Iss 2, Pp 100277- (2024)
The research delves into the intricacies of green service consumption within the retail sector, concentrating specifically on delineating customer expectations and elucidating the transformative technological interface. The study elucidates the intri
Externí odkaz:
https://doaj.org/article/35d12facae854fe29a37ae93ec85cca2
Publikováno v:
International Journal for Quality Research, Vol 18, Iss 1, Pp 1-10 (2024)
This paper aims to investigate the significance of the impact of customer expectations of the use of digital technology services by hotels on their level of satisfaction. For these purposes, an empirical study was provided in Serbia in 2022. The rese
Externí odkaz:
https://doaj.org/article/52fd8075ee0c46578f427ac391c2b10f
Autor:
Ruby Chanda, Tajamul Islam
Publikováno v:
Cogent Business & Management, Vol 11, Iss 1 (2024)
AbstractIn 2022, statistical data indicated that approximately 41% of individuals aged 55 and above in India intended to increase their video streaming and TV consumption. Against this milieu, this research article explores baby boomers’ orientatio
Externí odkaz:
https://doaj.org/article/9eca24e950fb40eb833271fb0969934a
Publikováno v:
Management and Economics Review, Vol 9, Iss 1, Pp 41-60 (2024)
Measuring customer satisfaction is an efficient method for evaluating organisational performance of firms, especially in today’s competitive environment. In the Algerian context, where the industry is developing rapidly and the customer satisfactio
Externí odkaz:
https://doaj.org/article/18b4b9161b084cf492173b54680f1762
Autor:
Đurić Nađa
Publikováno v:
Anali Ekonomskog fakulteta u Subotici, Vol 2024, Iss 51, Pp 63-79 (2024)
Satisfied customers represent an important resource for a company. So far research has shown that customer satisfaction has an impact on the return on investment, the growth of the company's market share, and shareholder value. The importance of rese
Externí odkaz:
https://doaj.org/article/fee8150feb42467e8ce0d5968507652d
Publikováno v:
International Journal of Retail & Distribution Management, 2021, Vol. 50, Issue 13, pp. 1-16.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/IJRDM-07-2020-0273
Publikováno v:
Ekonomija: teorija i praksa, Vol 16, Iss 1, Pp 120-139 (2023)
The aim of this study is to analyze the satisfaction of users of banking services in the Republic of Srpska and Bosnia and Herzegovina during the Covid 19 pandemic. The research was conducted through an online questionnaire, and the processing was ca
Externí odkaz:
https://doaj.org/article/c8e3ba9cea7940c3b755aa74bdf12718
Publikováno v:
The Retail and Marketing Review, Vol 18, Iss 2, Pp 150-165 (2022)
The problem presented in the study was the observation that the service quality offered by all franchises did not align with customers’ expectations and experiences, which has a negative impact on the sustainability and competitiveness of fast-food
Externí odkaz:
https://doaj.org/article/7d9b8aefe1224275a60252b1679aaddd
Autor:
Petr Suchanek, Maria Kralova
Publikováno v:
Economic and Business Review, Vol 25, Iss 2 (2023)
Research on customer satisfaction in repeat purchases shows that the relationship between customer expectations and customer satisfaction can be inverse to what is commonly reported. This also has an impact on the financial performance of an enterpri
Externí odkaz:
https://doaj.org/article/3d4e3e5ced8d4c9d882fdb8c29b800e2