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Publikováno v:
Martínez Ríos, Marcos Antonio and González Guitián, María Virginia and Cruz González, Yoanis S. El comportamiento ético (CE) y los niveles de satisfacción (NS) de los clientes, un caso de estudio. Bibliotecas. Anales de Investigación, 2010, vol. 6, n. 6, pp. 87-94. [Journal article (Paginated)]
Twenty indicators related to ethical behavior and the client’s level of satisfaction at six information institutions in the city of Holguín are evaluated by applying a tool made up of the main elements of analysis (associated indicators) concernin
Externí odkaz:
http://eprints.rclis.org/25348/
