Výsledky vyhledávání - "Cristiana R. Lages"

A systematic review and bibliometric analysis of the dark side of customer behavior: An integrative customer incivility framework

Autor: Cristiana R. Lages, Rodrigo Perez-Vega, Selma Kadić-Maglajlić, Niloofar Borghei-Razavi

Publikováno v: Journal of Business Research. 161:113779

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::43ae5fd7bcc7c34c875f69751d21f6cd
https://doi.org/10.1016/j.jbusres.2023.113779

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Drivers of service recovery performance: perceived organisational support, learning and psychological job outcomes

Autor: Cristiana R. Lages

Publikováno v: CIÊNCIAVITAE

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=dedup_wf_001::1aa6b18ecaef104474ec6e0f339a15ce
https://core.ac.uk/reader/40033550

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