Zobrazeno 1 - 4
of 4
pro vyhledávání: '"Claudia Editt Tornero BECERRA"'
Autor:
Claudia Editt Tornero Becerra, Fagner José Coutinho de Melo, Larissa de Arruda Xavier, André Philippi Gonzaga de Albuquerque, Aline Amaral Leal Barbosa, Lucas Ambrósio Bezerra de Oliveira, Raíssa Souto Maior Corrêa de Carvalho, Denise Dumke de Medeiros
Publikováno v:
Systems, Vol 12, Iss 10, p 422 (2024)
Service quality is crucial to consumer loyalty. However, it is challenging to understand and meet customer expectations effectively. Translating customer feedback into actionable insights in the service industry poses difficulties, particularly witho
Externí odkaz:
https://doaj.org/article/b2c2deb0fb6043cc9065d7d32d5156e0
Autor:
Italo César Felipe SILVA, Fagner José Coutinho de Melo, Eryka Fernanda Miranda SOBRAL, Bartira Pereira AMORIM, Claudia Editt Tornero BECERRA, Tiago Silveira MACHADO
Publikováno v:
Diversitas Journal, Vol 8, Iss 2 (2023)
The objective of this paper was to evaluate the quality of services provided by fitness centers in the municipality of Salgueiro, using the SERVQUAL model, developed to measure the quality of services, through the differences between perceptions and
Externí odkaz:
https://doaj.org/article/f51f897902e04d28a44b8c4d4de142fc
Autor:
LUIZ LOPES DA SILVA, ANDRÉ PHILIPPI GONZAGA DE ALBUQUERQUE, CLAUDIA EDITT TORNERO BECERRA, DENISE DUMKE DE MEDEIROS
Publikováno v:
Anais do Encontro Nacional de Engenharia de Produção.
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::661de3b23c35a5ba2b27a3d478ec7906
https://doi.org/10.14488/enegep2022_tce_385_1907_45022
https://doi.org/10.14488/enegep2022_tce_385_1907_45022
Autor:
CAROLINE REIS DE ALCÂNTARA, ANDRÉ PHILIPPI GONZAGA DE ALBUQUERQUE, CLAUDIA EDITT TORNERO BECERRA, DENISE DUMKE DE MEDEIROS
Publikováno v:
Anais do Congresso Nacional de Excelência em Gestão.
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::0bacf94ee4d9e833e1c00fb7db7028a8
https://doi.org/10.14488/cneg2022_cneg_pt_001_0002_20128
https://doi.org/10.14488/cneg2022_cneg_pt_001_0002_20128