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pro vyhledávání: '"Claes M. Cassel"'
Publikováno v:
Total Quality Management. 12:873-881
In previous research (e.g. Cassel et al., 1999,Journal of Applied Statistics26, pp. 435-446; Cassel et al., 2000, Total Quality Management, 11, pp. 897-907) the bias and precision effects, for various specification problems, on the structural analysi
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::4466531c861bc3bae02da06cc22fcb4a
https://doi.org/10.1080/09544120100000010
https://doi.org/10.1080/09544120100000010
Publikováno v:
Total Quality Management. 12:1031-1046
Traditional methods to monitor and measure well-being and poverty are mainly based on comprehensive household surveys or pure monetary approaches. They have to be comprehensive or complemented by administrative data to give a thorough overview of the
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::3a8f6ba3b177f9bbc0e43a4a2ec1fc8f
https://doi.org/10.1080/09544120100000031
https://doi.org/10.1080/09544120100000031
Autor:
Claes M. Cassel, Jan Eklöf
Publikováno v:
Total Quality Management. 12:834-841
Aggregate Customer Satisfaction Index (CSI) measures are becoming more and more common as indicators of business performance in different industries, and are used for a multitude of purposes. However, any comparison of such figures from one domain to
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::c5bef3f2cc322f61d3a9581bf49f7217
https://doi.org/10.1080/09544120100000004
https://doi.org/10.1080/09544120100000004
Publikováno v:
Total Quality Management. 12:873-881
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::8ee441c011ea650616eb6f985869724d
https://doi.org/10.1080/09544120120095990
https://doi.org/10.1080/09544120120095990
Autor:
Claes M. Cassel
Publikováno v:
Total Quality Management. 11:909-915
The purpose of this paper is to demonstrate the use of the super-population approach to the measurement and analysis of customer satisfaction on a national level. Since the estimation is based on a probability sample of customers and since the measur
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::39c83e9c83ce3a8cdef4279d88db94bd
https://doi.org/10.1080/09544120050135452
https://doi.org/10.1080/09544120050135452
Publikováno v:
Total Quality Management. 11:897-907
The customer asset is an important intangible. Its value depends, for example, on the customer satisfaction level. Thus, it is important to monitor that level, and to identify cost-efficient action...
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::9da85a2eddde6d5107c8c322095e1478
https://doi.org/10.1080/09544120050135443
https://doi.org/10.1080/09544120050135443
Publikováno v:
Biometrika. 63:615-620
Let S = {s} be the set of subsets of {1, ..., N} such that each s eS contains n elements. We consider in this paper only designs p(s) with fixed sample size, that is P(S) > 0 only if s eS and ESp(s) = 1, where Es denotes summation over s eS. Let p(s)
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::bc2e1f99fbab3eabe3791b2bb01ed33c
https://doi.org/10.1093/biomet/63.3.615
https://doi.org/10.1093/biomet/63.3.615