Zobrazeno 1 - 10
of 23
pro vyhledávání: '"Chunhao Ma"'
Publikováno v:
SAGE Open, Vol 13 (2023)
Frontline employees can generate tremendous value for both the customer and the organization through innovation. While prior research has revealed that frontline employees’ emotional labor significantly affects their own creativity, it is unclear w
Externí odkaz:
https://doaj.org/article/365b6cf188294f6599c75a19a4b1987a
Publikováno v:
Journal of Robotics, Vol 2023 (2023)
Aiming at the problems of slow convergence speed and low tracking accuracy in attitude control and position tracking of quadrotor unmanned aerial vehicles (UAVs). This paper combines the fractional-order calculus theory with the backstepping sliding
Externí odkaz:
https://doaj.org/article/bd8ec99cb2dc4534adb2d469e6e67a0a
Publikováno v:
Frontiers in Environmental Science, Vol 10 (2022)
While central environmental inspection (CEI), a sort of campaign-style enforcement, has been adopted in China to tackle environmental issues, it is unclear if the CEI has promoted industrial structure upgrading. Based on a sample of 279 cities from 2
Externí odkaz:
https://doaj.org/article/328b0e3c267c45d58bb49ec656eb5a50
Publikováno v:
Frontiers in Psychology, Vol 12 (2021)
Improving the user stickiness becomes increasingly valued, due to the severe user churn of livestreaming services. Previous studies pay much attention to the influencing factors of technology on user stickiness, ignoring the emotional factors. This s
Externí odkaz:
https://doaj.org/article/7b9d1e899a3944d98974d782cefba601
Publikováno v:
Journal of Service Theory and Practice. 33:72-88
PurposeThis paper aims to discuss the effect of frontline employees' emotional labor (surface acting vs. deep acting) on customer satisfaction and the moderating role of responsibility attributions in the situation of robot service failure.Design/met
Autor:
Chunhao Ma, Jian Ye
Publikováno v:
The Service Industries Journal. 42:1054-1074
Publikováno v:
Mechanics of Advanced Materials and Structures. 30:1260-1273
Autor:
Yunxia Shi, Chunhao Ma
Publikováno v:
Creativity and Innovation. 5:74-86
Publikováno v:
Thin-Walled Structures. 182:110252
Publikováno v:
Journal of Service Science and Management. 13:498-515
The wealth management firm meets greater competition in generating customer loyalty after China’s 11 opening-up policy. According to emotional contagion and SOR theory, the effect of employees’ competence on customer loyalty was firstly investiga