Zobrazeno 1 - 10
of 24
pro vyhledávání: '"Chun-Min Kuo"'
Autor:
Chun-Min Kuo, 郭春敏
94
Due to high interaction between tourists and hotel employees, service attitude plays a vital role in customer satisfaction of the international tourists. This study develops a service attitude scale for this survey. A total of 787 internation
Due to high interaction between tourists and hotel employees, service attitude plays a vital role in customer satisfaction of the international tourists. This study develops a service attitude scale for this survey. A total of 787 internation
Externí odkaz:
http://ndltd.ncl.edu.tw/handle/02636538952596141889
Publikováno v:
Frontiers in Ecology and Evolution, Vol 9 (2021)
It is critical to develop a sustainable ecotourism service system for the fragile Penghu National Scenic Area in Taiwan. This study, therefore, adopted the fuzzy Delphi method and analytic hierarchy process (AHP) to establish an index framework. The
Externí odkaz:
https://doaj.org/article/6ae701cf4e434f1ba69308e015c49dd7
Publikováno v:
Journal of Hospitality & Tourism Education. 35:159-168
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::9bd7d55f1115e7f5b193cccafb2ee10c
https://doi.org/10.1080/10963758.2022.2034120
https://doi.org/10.1080/10963758.2022.2034120
Publikováno v:
Industrial Management & Data Systems. 121:1353-1374
PurposeThis paper develops a smart system based on the concept of Industry 4.0 to prevent customer dissatisfaction. The value of this prevention system is that it enables hoteliers to interact with customers by understanding what they like/dislike fr
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::e1f16638f62cf2de08e8809b72663a36
https://doi.org/10.1108/imds-12-2019-0656
https://doi.org/10.1108/imds-12-2019-0656
Publikováno v:
Frontiers in Ecology and Evolution, Vol 9 (2021)
It is critical to develop a sustainable ecotourism service system for the fragile Penghu National Scenic Area in Taiwan. This study, therefore, adopted the fuzzy Delphi method and analytic hierarchy process (AHP) to establish an index framework. The
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::fd19b973a40b04059d210769514b7d15
https://doi.org/10.3389/fevo.2021.708344
https://doi.org/10.3389/fevo.2021.708344
Publikováno v:
Asia Pacific Journal of Tourism Research. 24:379-392
This study explores the values of pilgrimage exhibited by senior travelers in Taiwan. We identify and explore both spiritual and social values by applying means-end chain theory and the laddering t...
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::c1dfe2769e7c9445b5f603cb82a8605c
https://doi.org/10.1080/10941665.2019.1572632
https://doi.org/10.1080/10941665.2019.1572632
Publikováno v:
Consortium Journal of Hospitality & Tourism; Fall2022, Vol. 24 Issue 1, p41-48, 8p
In order to increase the number of tourism in ecotourism, enhance the ecotourism attractions. It is essential to construct the ecotourism service system for the Penghu National Scenic Area because the ecology system is sensitive and frangible. This s
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::020841ab4403abf5c9c7c626579338a7
https://doi.org/10.20944/preprints202002.0199.v1
https://doi.org/10.20944/preprints202002.0199.v1
Publikováno v:
International Journal of Hospitality Management. 73:12-19
Choosing between an exit and innovative solution are discussed in responding to the issues of oversupply and homogeneity facing bed and breakfast businesses in Taiwan. A grounded theory using semi-structured interviews was used to identify the form o
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::9ae4c595105de8c399919620b457bc11
https://doi.org/10.1016/j.ijhm.2018.01.015
https://doi.org/10.1016/j.ijhm.2018.01.015
Autor:
Hsi-Tien Chen, Chun-Min Kuo
Publikováno v:
Journal of Service Science Research. 9:121-145
This study addresses the shortage of traditional service failure assessment. To strengthen and extend the qualitative interviews and critical incident technique in service encounter research, this study performed a quantitative and graphical “sever
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::389f697682e9b23060ea31de7460298b
https://doi.org/10.1007/s12927-017-0007-1
https://doi.org/10.1007/s12927-017-0007-1