Zobrazeno 1 - 10
of 10
pro vyhledávání: '"Christine F. De Meyer"'
Publikováno v:
Journal of Economic and Financial Sciences, Vol 14, Iss 1, Pp e1-e10 (2021)
Orientation: Considering the shifts in online buyer behaviour in the past few years, e-buyer satisfaction and loyalty should be at the forefront of any business strategy. Motivation for the study: Despite the confluence of transaction cost economics
Externí odkaz:
https://doaj.org/article/a90dfe3813ec41e6ab9023508a390872
Publikováno v:
Journal of Islamic Marketing. 12:199-224
Purpose This study aims to explore the extent to which internal marketing influences employees’ perceived ability to deliver service quality in the Islamic banking industry in Oman. Additionally, the influence of perceived service quality on percei
Publikováno v:
Cogent Business & Management, Vol 8, Iss 1 (2021)
This study explores how internal marketing influences employees' perceived ability to deliver service quality in the conventional banking industry in Oman. The influence of employee perceived service quality on customer satisfaction is also establish
Publikováno v:
International Journal of Bank Marketing. 35:241-253
Purpose The interactional and distributive dimensions of perceived justice as one of its objectives are to reveal the link between perceived justice and service satisfaction (SS). The purpose of this paper is to consider the influence of the perceive
Publikováno v:
International Journal of Quality and Service Sciences. 5:120-139
PurposeThe purpose of this paper is to describe and test a construct of perceived justice from an airline and hospital industry perspective. Furthermore, the similarities and differences of perceived justice in negative service encounters within the
Publikováno v:
Celebrating America’s Pastimes: Baseball, Hot Dogs, Apple Pie and Marketing? ISBN: 9783319266466
It is widely recognized that service encounters between a service provider and a customer in a retail banking environment are often prone to service failures. When these service failures occur, it is encouraged that customers engage in complaint beha
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::f82cc795480f876d30b1ba7ef9726c81
https://doi.org/10.1007/978-3-319-26647-3_176
https://doi.org/10.1007/978-3-319-26647-3_176
Publikováno v:
Journal of Services Marketing. 26:484-496
PurposeThe purpose of this paper is to examine service receivers' negative emotions in two different service settings, namely at an airport and in a hospital.Design/methodology/approachA descriptive, convenience sampling survey method was used to col
Publikováno v:
Acta Commercii, Vol 14, Iss 2, Pp e1-e10 (2014)
Orientation: Actionable reporting ensures that a marketing research firm communicates with clients to achieve business impact as opposed to merely communicating data to clients. Storytelling communicates with impact as it focuses on creating engageme
Publikováno v:
European Business Review. 24
Despite organizations’ best intentions to achieve zero defect service environments, this objective is unlikely due to the multi-dimensional nature of service encounters. Organizations should therefore provide effective service recovery in the event
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::078d5a323990a0b88627fbce87e8e57f
https://doi.org/10.4018/978-1-4666-0077-5.ch005
https://doi.org/10.4018/978-1-4666-0077-5.ch005