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pro vyhledávání: '"Christian, Gwen"'
Autor:
Howell, Kristen, Christian, Gwen, Fomitchov, Pavel, Kehat, Gitit, Marzulla, Julianne, Rolston, Leanne, Tredup, Jadin, Zimmerman, Ilana, Selfridge, Ethan, Bradley, Joseph
Contacting customer service via chat is a common practice. Because employing customer service agents is expensive, many companies are turning to NLP that assists human agents by auto-generating responses that can be used directly or with modification
Externí odkaz:
http://arxiv.org/abs/2306.07402
Autor:
Higgins, Michael, Widdows, Dominic, Brew, Chris, Christian, Gwen, Maurer, Andrew, Dunn, Matthew, Mathi, Sujit, Hazare, Akshay, Bonev, George, Hockey, Beth Ann, Howell, Kristen, Bradley, Joe
Automatic dialog systems have become a mainstream part of online customer service. Many such systems are built, maintained, and improved by customer service specialists, rather than dialog systems engineers and computer programmers. As conversations
Externí odkaz:
http://arxiv.org/abs/2109.11064
Akademický článek
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Publikováno v:
Advances in Natural Language Processing: 6th International Conference, Gotal 2008 Gothenburg, Sweden, August 25-27, 2008 Proceedings; 2008, p193-204, 12p
