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pro vyhledávání: '"Chim Weng Kong"'
Autor:
Chim Weng Kong, Maria Abdul Rahman
Publikováno v:
Journal of Business and Social Review in Emerging Economies, Vol 6, Iss 4 (2020)
This conceptual paper explores the contribution of service quality on banks’ customer retention. Customer is the core factors to any business industry and there is no exception for the banking industry. Customers will only retain with the same bank
Externí odkaz:
https://doaj.org/article/6e7490c1a86245e18dd8fbffd7372a95
Price as a determinant to Customer Satisfaction and Customer Retention in Malaysia Commercial Banks.
Publikováno v:
Journal of Positive School Psychology; 2022, Vol. 6 Issue 3, p267-2746, 9p