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The impact of service quality provided by health-care centers and physicians on patient satisfaction
Autor:
Roy Rillera, Marzo, Sudip, Bhattacharya, Noorhaida Binti, Ujang, Thein Win, Naing, Anita Ting, Huong Fei, Cheong Kah, Chun, Cheryl Pock, Xue Ting, Pavithra A/P, Rajah, Kavitra A/P, Shanmuganathan
Publikováno v:
Journal of Education and Health Promotion
BACKGROUND: Patient satisfaction is a comprehensive measurement of patients' happiness with the level of health care delivered to them both inside and outside the physician's office. It is commonly used as an indicator to assess the health-care quali