Výsledky vyhledávání - "Chas D. Koermer"

Physician Sociality Communication and Its Effect on Patient Satisfaction

Publikováno v: Communication Quarterly. 56:69-86

This investigation examined the relationship between physicians' sociality usage and subsequent patient satisfaction. The SPSS (Service Provider Sociality Scale) was distributed to 198 adults from a midwestern state. Multiple regression results revea

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::daff20072628a541f1501fb83d6cd856
https://doi.org/10.1080/01463370701839073

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Sociality Communication: Its Influence on Customer Loyalty with the Service Provider and Service Organization

Autor: Chas D. Koermer, Linda L. McCroskey

Publikováno v: Communication Quarterly. 54:53-65

This investigation examined the relationship between service providers’ sociality usage and its influence on customer loyalty with the provider and service organization. The Service Provider Sociality Scale (SPSS) was distributed to 255 undergradua

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::e77fa12f28c93f924541a1cc9ecf23da
https://doi.org/10.1080/01463370500270371

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Service Provider Type as a Predictor of the Relationship between Sociality and Customer Satisfaction

Autor: Chas D. Koermer

Publikováno v: Journal of Business Communication. 42:247-264

This study examined the relationship between service providers' sociality usage and customer satisfaction with the service provider. The Service Provider Sociality Scale (SPSS) was administered to 250 undergraduate students enrolled in a small, mid-w

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::9b6e6f95657d8b0def557d31a26e26e9
https://doi.org/10.1177/0021943605277068

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Confirmatory analysis of the factorial structure and validity of the service provider sociality scale

Autor: Chas D. Koermer, Mary C. Toale, Wendy S. Zabava Ford, Andy D. Dohanos

Publikováno v: Communication Research Reports. 20:124-133

This investigation assessed the factorial structure and validity of the Service Provider Sociality Scale (SPSS). The SPSS was administered to 455 customers, including 255 undergraduate students attending a small Midwestern college and 200 residents i

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::38bb3c762af302ee8e9021c84c77351e
https://doi.org/10.1080/08824090309388808

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Toward the development of a service provider sociality scale and its relationship to customer satisfaction and loyalty

Autor: Wendy S. Zabava Ford, Chas D. Koermer, Curtis R. Brant

Publikováno v: Communication Research Reports. 17:250-259

This study assessed the dimensional structure of the Service Provider Sociality Scale, then determined whether service providers' use of different sociality dimensions predicts customer satisfaction and, in turn, whether customer satisfaction predict

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::8c6ec79ef555b8ec38459cd90a3ccaef
https://doi.org/10.1080/08824090009388772

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How supervisors communicatively convey immediacy to subordinates: An exploratory qualitative investigation

Autor: Melvin Goldstein, Dewey Fortson, Chas D. Koermer

Publikováno v: Communication Quarterly. 41:269-281

This study examined supervisory communication patterns used to indicate immediacy towards subordinates. Data was qualitatively obtained from MBA students who participated in focus group interview sessions. Verbatim responses were coded revealing elev

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::3144e383bb505b722cd8e61a7441464b
https://doi.org/10.1080/01463379309369888

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The utilization of congruence coefficients in human communication research

Autor: Zeta Sistare, Larry Hatcher, Chas D. Koermer

Publikováno v: Communication Research Reports. 8:159-164

This paper describes the use of congruence coefficients, which can be used to determine the similarity of factor structures (Tucker, 1951). Although this technique has been widely used, the human communication literature contains no simple explanatio

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::61dbe9addf030a16cebd2c9519186906
https://doi.org/10.1080/08824099109359888

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Expectancy violation and student rating of instruction

Autor: John L. Petelle, Chas D. Koermer

Publikováno v: Communication Quarterly. 39:341-350

This study examined whether violations that are incongruent with student expectations are significantly different than congruent violations of expectancy in relation to student ratings of instruction. Analysis using the Scheffe' post ANOVA test revea

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::4b949275260dc89e049d99f777f7b693
https://doi.org/10.1080/01463379109369810

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