Zobrazeno 1 - 4
of 4
pro vyhledávání: '"Chan Kok Wah"'
Publikováno v:
Journal of International Consumer Marketing. 21:5-16
The purpose of this article is to theoretically and empirically analyze relationship marketing (RM), customer satisfaction, and customer loyalty from an Asian perspective. A field survey of bank customers in Malaysia was conducted using a questionnai
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::1e8502249a3d5c3b5d6e75f9e7aa3d8f
https://doi.org/10.1080/08961530802125134
https://doi.org/10.1080/08961530802125134
Publikováno v:
Journal of Enterprise Information Management. 20:222-236
PurposeThe purpose of this paper is to examine the impact of the relationship marketing underpinnings, namely: commitment; competence; communication and conflict handling on the one hand and customer loyalty on the other, as well as the mediation eff
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::920afc808368dd1ce6a02e7b3df5c6b8
https://doi.org/10.1108/17410390710725797
https://doi.org/10.1108/17410390710725797
Autor:
Nelson Oly Ndubisi, Chan Kok Wah
Publikováno v:
International Journal of Bank Marketing. 23:542-557
PurposeThis research seeks to empirically evaluate the influence of the underpinnings of relationship marketing on the perceived quality of bank‐customer relationship, and on customer satisfaction in the Malaysian banking sector.Design/methodology/
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::017b5671b6c7883a04244d180ca05d62
https://doi.org/10.1108/02652320510629908
https://doi.org/10.1108/02652320510629908
Publikováno v:
Modern Applied Science. 6
Dye wastewater sample contains moderate concentration of chemical oxygen demand (COD), ammonia (NH 3 ) and color. This work evaluates the removal of COD, ammonia and color in dye wastewater using granular activated carbon (GAC) and zeolite in the col
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::7ec2bd8c07804603024844e2a98a0bbe
https://doi.org/10.5539/mas.v6n2p37
https://doi.org/10.5539/mas.v6n2p37