Zobrazeno 1 - 10
of 66
pro vyhledávání: '"Ceridwyn King"'
Publikováno v:
Journal of Service Management, 2016, Vol. 27, Issue 2, pp. 170-193.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JOSM-05-2015-0176
Publikováno v:
Journal of Business Research. 136:251-262
Through the lens of hospitality, an industry with chronic retention issues, this article seeks to stimulate reflection on labor-intensive industries and how we can reimagine their responses to an evolving labor market environment when seeking to attr
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::8258547ce7019de3c94e7cd177c89230
https://doi.org/10.1016/j.jbusres.2021.07.044
https://doi.org/10.1016/j.jbusres.2021.07.044
Publikováno v:
International Journal of Contemporary Hospitality Management. 33:3585-3609
Purpose This study aims to serve as an important resource for customer engagement (CE) researchers by presenting a comprehensive, up-to-date and objective assessment of the status and evolution of the CE literature. This purpose is achieved through s
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::cfbdf446081f4fe9d521dc845ac3f375
https://doi.org/10.1108/ijchm-04-2021-0470
https://doi.org/10.1108/ijchm-04-2021-0470
Publikováno v:
Journal of Business Research. 117:99-111
This research examines how host’s interaction styles can shape consumer outcomes (e.g., satisfaction and switching intentions) after experiencing service failure in home-sharing via the intervening role of trust. Drawing on findings from two experi
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::7236175a89cf8083855dc547cc9e2331
https://doi.org/10.1016/j.jbusres.2020.05.049
https://doi.org/10.1016/j.jbusres.2020.05.049
Autor:
Lina Xiong, Ceridwyn King
Publikováno v:
Journal of Hospitality & Tourism Research. 44:567-596
The success of hospitality brands relies heavily on employees, collectively, to transform the tacit brand promise and unique brand values into a coherent brand experience for their guests. Thus, employees are likely to develop a sense of community th
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::a2e2c8dee6d5060a82304ef98fb2d5f4
https://doi.org/10.1177/1096348020905360
https://doi.org/10.1177/1096348020905360
Autor:
Ceridwyn King
Publikováno v:
The Routledge Companion to Corporate Branding ISBN: 9781003035749
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::676cefd7f7a5b057991a095576e97ce7
https://doi.org/10.4324/9781003035749-36
https://doi.org/10.4324/9781003035749-36
Autor:
Enrique Murillo, Ceridwyn King
Publikováno v:
International Journal of Contemporary Hospitality Management. 31:4021-4042
Purpose In consideration that the purpose of talent management is to attract and nurture productive employees for the benefit of the hospitality organization, this study aims to examine why employees respond in such favorable ways. Recognizing benefi
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::1a7ecb163feaa89ac48e4dd06cdcd4e8
https://doi.org/10.1108/ijchm-10-2018-0871
https://doi.org/10.1108/ijchm-10-2018-0871
Publikováno v:
International Journal of Hospitality Management. 83:274-282
Employee voice has been regarded as an important organizational citizenship behavior (OCB). Within the hospitality industry, employee - customer interactions present opportunities to identify issues and propose change-oriented suggestions (i.e., voic
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::980c189091c7791149e0881cada40cc4
https://doi.org/10.1016/j.ijhm.2018.11.006
https://doi.org/10.1016/j.ijhm.2018.11.006
Autor:
Lina Xiong, Ceridwyn King
Publikováno v:
Journal of Hospitality and Tourism Management. 40:67-76
Benefits of having unique hospitality brands can only be achieved to the extent that employees are knowledgeable and capable of aligning with, and demonstrating those brand values in their thoughts and actions during service encounters. To facilitate
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::523862e4253374c44be8fa31c984b90e
https://doi.org/10.1016/j.jhtm.2019.06.006
https://doi.org/10.1016/j.jhtm.2019.06.006
Autor:
Michael J. Tews, Wei Wei, Lu Kong, Enrique Murillo, Aviad A. Israeli, Juan M. Madera, Ceridwyn King
Publikováno v:
Journal of Service Management. 30:410-428
Purpose The purpose of this paper is to start a conversation on achieving a shared understanding among hospitality service co-creation participants. Adopting a stakeholder and service eco-systems approach, attention is drawn to the necessity for all
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::d63bbf2366226abb3f268ca120044a6e
https://doi.org/10.1108/josm-11-2018-0375
https://doi.org/10.1108/josm-11-2018-0375