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pro vyhledávání: '"Catherine A. Sheldon"'
Autor:
Lynne M. Sallot, Catherine A. Sheldon
Publikováno v:
Journal of Public Relations Research. 21:25-50
Benoit's (1995a, 2000, 2004; Brinson & Benoit, 1999) image repair theory and Coombs' (1995, 1998, 2004a; Coombs & Holladay, 1996, 2001, 2002; Coombs & Schmidt, 2000) crisis response standards theory and research methods provided the theoretical and m