Výsledky vyhledávání - "Carmen, Berné M"

Un modelo estructural para medir la efectividad de los servicios hospitalarios: aplicación en hospitales públicos del sur de Chile

Autor: Esperanza García-Uceda, Jorge Riveros S, Carmen Berné M

Publikováno v: Revista médica de Chile v.140 n.5 2012
SciELO Chile
CONICYT Chile
instacron:CONICYT

Background: One of the main determinants of quality in the public health care services is the perceived user satisfaction. Aim: To analyze the relationship between supply (User Orientation of Management) (UO), demand (User Satisfaction with service c

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::9f6e925a9ff945a207dde16da069a9ff
http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0034-98872012000500004

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[A structural model to measure effectiveness of hospital services]

Autor: Jorge, Riveros S, Carmen, Berné M, Esperanza, García-Uceda

Publikováno v: Revista medica de Chile. 140(5)

One of the main determinants of quality in the public health care services is the perceived user satisfaction.To analyze the relationship between supply (User Orientation of Management) (UO), demand (User Satisfaction with service components) (US) an

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=pmid________::53d17d901e2ee4bc928dc96494f00ebd
https://pubmed.ncbi.nlm.nih.gov/23096662

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Gestión y satisfacción en servicios de salud de Chile: Contraste entre las percepciones de los funcionarios y los usuarios

Autor: Jorge Riveros S, Josém M. Múgica G, Carmen Berné M

Publikováno v: Revista médica de Chile v.138 n.5 2010
SciELO Chile
CONICYT Chile
instacron:CONICYT

Background: Clients and providers of health care can have contrasting perceptions about the quality of service. Provider perceptions are mostly devoted to design and delivery of services while those of clients are focused in the attention received. A

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::050e0e3a642c1d953d8e7fc899efabf4
https://doi.org/10.4067/s0034-98872010000500015

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[An enquiry on client opinions about quality of care in a public hospital]

Autor: Jorge, Riveros S, Carmen, Berné M

Publikováno v: Revista medica de Chile. 135(7)

The level of satisfaction of patients with the services provided by public hospitals is becoming an important issue for health authorities.To analyze an enquiry applied to patients, about the level of satisfaction with the service provided by a publi

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=pmid________::005e7f687be28f06c10cbf63c261780e
https://pubmed.ncbi.nlm.nih.gov/17914543

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Análisis de la opinión de usuarios sobre calidad percibida y satisfacción con hospitales públicos: Estudio de caso desde la perspectiva de la aplicación del marketing

Autor: Carmen Berné M, Jorge Riveros S

Publikováno v: Revista médica de Chile v.135 n.7 2007
SciELO Chile
CONICYT Chile
instacron:CONICYT

Background: The level of satisfaction of patients with the services provided by public hospitals is becoming an important issue for health authorities. Aim: To analyze an enquiry applied to patients, about the level of satisfaction with the service p

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::610e1afa6050b6b0278f9e99a39b05c7
https://doi.org/10.4067/s0034-98872007000700006

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[Application of marketing strategies for the management of public hospitals from the viewpoint of the staff members]

Autor: Jorge, Riveros S, Carmen, Berné M

Publikováno v: Revista medica de Chile. 134(3)

The implementation of the marketing strategies in public hospitals provides management advantages and improves the relationship between customers and staff.To analyze the application of marketing strategies in a public hospital, from the perspective

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=pmid________::c89806bb1a729698d64b4a328e91110d
https://pubmed.ncbi.nlm.nih.gov/16676110

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La aplicación del marketing en hospitales públicos desde la perspectiva de los funcionarios: El caso de un hospital del sur de Chile

Autor: Carmen Berné M, Jorge Riveros S

Publikováno v: Revista médica de Chile v.134 n.3 2006
SciELO Chile
CONICYT Chile
instacron:CONICYT

Background: The implementation of the marketing strategies in public hospitals provides management advantages and improves the relationship between customers and staff. Aim: To analyze the application of marketing strategies in a public hospital, fro

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::bf93ac37133f41012c90217a5732aed6
http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0034-98872006000300014

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