Customer satisfaction in service delivery with artificial intelligence: A meta-analytic study

Autor: Laura M. Aguiar-Costa, Carlos A. X. C. Cunha, Wallysson K. M. Silva, Nelsio R. Abreu

Publikováno v: RAM. Revista de Administração Mackenzie v.23 n.6 2022
RAM. Revista de Administração Mackenzie
Universidade Presbiteriana Mackenzie (UPM)
instacron:MACKENZIE
RAM. Revista de Administração Mackenzie, Volume: 23, Issue: 6, Article number: eRAMD220003, Published: 11 NOV 2022

Purpose: This study intends to identify the main background and consequent constructs that form consumer satisfaction in providing services using artificial intelligence (AI) and their magnitudes. Originality/value: This work seeks to fill a gap aris

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::bc33de296de83f8be0bf422d94d4283c
http://old.scielo.br/scielo.php?script=sci_arttext&pid=S1678-69712022000600705