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Autor:
Carla Schewengber ten Caten, Damian Steppacher, Arthur Marcon, Maria Auxiliadora Cannarozzo Tinoco
Publikováno v:
Studies in Higher Education. 46:1785-1800
This paper proposed a valid and reliable perceived quality assessment framework of administrative services in Higher Education Institutions (HEI) in the Brazilian context. The method was in two mai...