Zobrazeno 1 - 10
of 1 738
pro vyhledávání: '"Call centre"'
Autor:
Sato, Hidenori, Oki, Kiyohiro
Publikováno v:
International Journal of Organizational Analysis, 2023, Vol. 32, Issue 3, pp. 565-579.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/IJOA-11-2022-3485
Autor:
Davis, Andrea andrea.davis@rogers.com
Publikováno v:
Benefits Canada. Mar2007, Vol. 31 Issue 3, p12-19. 5p.
Autor:
Treasure M. McGuire, Geraldine M. Moses, David M. Pache, Mieke L. van Driel, Samantha A. Hollingworth, Hyang Joo Lim, Edgar L. Poon
Publikováno v:
Journal of Primary Health Care, Vol 14, Iss 2, Pp 99-108 (2022)
Introduction Antidepressant use has increased over the last two decades, with Australia and New Zealand among the highest antidepressant users in Organisation for Economic Co-operation and Development (OECD) countries. Comorbidity and polypharmacy ar
Externí odkaz:
https://doaj.org/article/7e0e48a49d0f483eb54173ce03e89bcf
Autor:
Mihály Zoltan
Publikováno v:
Studia Universitatis Babes-Bolyai Sociologia, Vol 66, Iss 2, Pp 97-112 (2021)
This paper describes workplace dynamics in a call centre located in Romania, a subsidiary of a multi-national corporation (MNC). Positing a centralised practice transfer and global management strategy, the company relies exclusively on home-country d
Externí odkaz:
https://doaj.org/article/cbefb95069864a528b88b5a6d13633bc
Publikováno v:
Sexual and Reproductive Health Matters, Vol 30, Iss 1 (2022)
Externí odkaz:
https://doaj.org/article/047fc6cd522e4124ad99990bd3308592
Autor:
Ahmed, Abdelrahman M., Sivarajah, Uthayasankar, Irani, Zahir, Mahroof, Kamran, Vincent, Charles
Yes
Every contact centre engages in some form of Call Quality Monitoring in order to improve agent performance and customer satisfaction. Call centres have traditionally used a manual process to sort, select, and analyse a representative sample
Every contact centre engages in some form of Call Quality Monitoring in order to improve agent performance and customer satisfaction. Call centres have traditionally used a manual process to sort, select, and analyse a representative sample
Externí odkaz:
http://hdl.handle.net/10454/19294
Akademický článek
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Autor:
Anwar, Mohammad Amir, author, Graham, Mark, author
Publikováno v:
The Digital Continent : Placing Africa in Planetary Networks of Work, 2022.
Externí odkaz:
https://doi.org/10.1093/oso/9780198840800.003.0004
Autor:
Anwar, Mohammad Amir, author, Graham, Mark, author
Publikováno v:
The Digital Continent : Placing Africa in Planetary Networks of Work, 2022, ill.
Externí odkaz:
https://doi.org/10.1093/oso/9780198840800.003.0005
Autor:
Justin Outrey, Jean-Baptiste Pretalli, Sophie Pujol, Alice Brembilla, Thibaut Desmettre, Christophe Lambert, Jean-Marc Labourey, Frédéric Mauny, Abdo Khoury
Publikováno v:
BMC Emergency Medicine, Vol 21, Iss 1, Pp 1-7 (2021)
Abstract Background Noise levels are monitored in call centres. A maximum of 52 to 55 dB(A) is recommended in order to prevent adverse events. We aimed at assessing the noise level and the impact of a visual noise indicator on the ambient noise level
Externí odkaz:
https://doaj.org/article/fe1f934a061b45daa59bc4fa8980ae35