Total Quality Management: the case of an electricity distribution company

Autor: Alberto Eduardo Besser Freitag, Caio Ferreira de Souza, Ana Carla de Souza Gomes dos Santos, Leandro Machado Carvalho, Augusto da Cunha Reis

Publikováno v: Brazilian Journal of Operations & Production Management, Vol 16, Iss 1 (2019)
Brazilian Journal of Operations & Production Management; Vol. 16 No. 1 (2019): March, 2019; 53-65
Brazilian Journal of Operations & Production Management
Associação Brasileira de Engenharia de Produção (ABEPRO)
instacron:ABEPRO

Goal: this research aims to deploy TQM in the new customers area of an electricity distribution company, located in Campos dos Goytacazes (Rio de Janeiro), based on three management pillars: guidelines, processes and routine. Design / Methodology / A

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::e84d431e5898223910553876af00b1e1
https://bjopm.emnuvens.com.br/bjopm/article/view/639