A core questionnaire for the assessment of patient satisfaction in academic hospitals in The Netherlands: development and first results in a nationwide study

Autor: A. C. M. Winters van der Meer, M. A. P. Mens, Rudolf B Kool, G. H. Blijham, C. M. A. Veldkamp, J.C.J.M. de Haes, S. M. Kleefstra

Publikováno v: Quality & safety in health care, 19(5). BMJ Publishing Group
Quality & Safety in Health Care, 19(5). BMJ Publishing Group

Background Patient satisfaction is one of the relevant indicators of quality of care; however, measuring patient satisfaction had been criticised. A major criticism is that many instruments are not reliable and/or valid. The instruments should have e

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::ddd26ff5f3d3a604b186d0245572093e
https://pubmed.ncbi.nlm.nih.gov/20577001