Frontline Service Employees’ Profiles: Exploring Individual Differences in Perceptions of and Reactions to Workplace Incivility

Autor: Boshra H. Namin, Einar Marnburg, Åse Helene Bakkevig Dagsland

Publikováno v: Behavioral Sciences, Vol 12, Iss 3, p 76 (2022)

Employee turnover is a big issue in the service industry, which can be significantly affected by job stressors including workplace incivility. This exploratory study aims to identify the frontline service employees’ profiles exploring to what exten

Externí odkaz: https://doaj.org/article/18ce64a0843f46dea8e98f079da7f573

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The effect of a caring climate on frontline employees’ turnover intention in the service industry: a serial multiple mediation model

Autor: Boshra H. Namin, Einar Marnburg, Åse Helene Bakkevig Dagsland

Publikováno v: Scandinavian Journal of Hospitality and Tourism

Drawing upon ethical climate theory and conservation of resource theory, this study provides a theoretical model to explain the effect of a perceived caring climate in the workplace on the employees’ turnover intention through the serial multiple m

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::2e03c53e5f83b2475b2c6a0629f25d67
https://doi.org/10.1080/15022250.2022.2047778

Workplace Incivility and Turnover Intention in Organizations: A Meta-Analytic Review

Autor: Boshra H. Namin, Torvald Øgaard, Jo Røislien

Publikováno v: International Journal of Environmental Research and Public Health
International Journal of Environmental Research and Public Health (IJERPH)
International Journal of Environmental Research and Public Health, Vol 19, Iss 25, p 25 (2022)

Incivility has been identified as a prevalent and crucial issue in workplaces and one that may be associated with detrimental effects on employees and organizational outcomes, such as turnover intention. Many studies have been published regarding the

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::dd181b4bab862741fade6d2101019506
https://pubmed.ncbi.nlm.nih.gov/35010292

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