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pro vyhledávání: '"Boehm, Stephan A."'
Autor:
Graser, Stefan, Böhm, Stephan
Augmented Reality (AR) is an emerging technology that ranks among the top innovations in interactive media. With the emergence of new technologies, the question about the factors influencing user acceptance arises. Many research models on the user ac
Externí odkaz:
http://arxiv.org/abs/2411.13946
Questionnaires are a widely used tool for measuring the user experience (UX) of products. There exists a huge number of such questionnaires that contain different items (questions) and scales representing distinct aspects of UX, such as efficiency, l
Externí odkaz:
http://arxiv.org/abs/2411.13616
Measuring User Experience (UX) with standardized questionnaires is a widely used method. A questionnaire is based on different scales that represent UX factors and items. However, the questionnaires have no common ground concerning naming different f
Externí odkaz:
http://arxiv.org/abs/2411.13118
Due to technological development, Augmented Reality (AR) can be applied in different domains. However, innovative technologies refer to new interaction paradigms, thus creating a new experience for the user. This so-called User Experience (UX) is ess
Externí odkaz:
http://arxiv.org/abs/2411.12777
Measuring User Experience (UX) with questionnaires is essential for developing and improving products. However, no domain-specific standardized UX questionnaire exists for Augmented Reality (AR) in Corporate Training (CT). Thus, this study introduces
Externí odkaz:
http://arxiv.org/abs/2411.12288
User Experience (UX) Research covers various methods for gathering the users' subjective impressions of a product. For this, practitioners face different activities and tasks related to the research process. This includes processing a large amount of
Externí odkaz:
http://arxiv.org/abs/2411.12289
AI-based Classification of Customer Support Tickets: State of the Art and Implementation with AutoML
Autor:
Truss, Mario, Boehm, Stephan
Publikováno v:
Proceedings of the IWEMB 2021/2022: Fifth and Sixth International Workshop on Entrepreneurship, Electronic and Mobile Business
Automation of support ticket classification is crucial to improve customer support performance and shortening resolution time for customer inquiries. This research aims to test the applicability of automated machine learning (AutoML) as a technology
Externí odkaz:
http://arxiv.org/abs/2406.01789
Autor:
Boehm, Stephan A., Jammaers, Eline
Publikováno v:
In Current Opinion in Psychology December 2024 60
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