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Blatter, Patrick
Nowadays, all kinds of service-based organizations open online feed-back possibilities for customers to share their opinion. Swiss National Railways(SBB) uses Facebook to collect commuters’ feedback and opinions. These cus-tomer feedbacks are highl
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https://explore.openaire.eu/search/publication?articleId=doi_________::acd9c0f4a33235384062cb1a51a3882e