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pro vyhledávání: '"Betsy Stringam"'
Autor:
Franchesca Spektor, Sarah E. Fox, Ezra Awumey, Ben Begleiter, Chinmay Kulkarni, Betsy Stringam, Christine A. Riordan, Hye Jin Rho, Hunter Akridge, Jodi Forlizzi
Publikováno v:
Proceedings of the ACM on Human-Computer Interaction. 7:1-20
Recent investments in automation and AI are reshaping the hospitality sector. Driven by social and economic forces affecting service delivery, these new technologies have transformed the labor that acts as the backbone to the industry-namely frontlin