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Autor:
Marva Moore, Beth Maddix, Yael Yona, Bill Rideout, Prabha Ramakrishnan, Gunilla A. Sundström, Tony Ip
Publikováno v:
Proceedings of the Human Factors and Ergonomics Society Annual Meeting. 43:797-800
Management of resources in geographically distributed operations environments such as call centers poses many challenges including: (1) identifying which measures should be used as key performance indicators, (2) creating a shared view of performance
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::a5d8ad2482a0c998e480b5811e55a939
https://doi.org/10.1177/154193129904301305
https://doi.org/10.1177/154193129904301305
