Zobrazeno 1 - 10
of 33
pro vyhledávání: '"BeomCheol (Peter) Kim"'
Publikováno v:
International Journal of Contemporary Hospitality Management. 25:844-864
PurposeThe purpose of this paper is to test whether a hospitality worker's degree of individualism/collectivism influences his/her organizational citizenship behavior (OCB), comfort with empowerment, and leader‐member exchange (LMX) in the workplac
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::8941d9a62da2b45dc56fd7d473ffb22c
https://doi.org/10.1108/ijchm-07-2012-0127
https://doi.org/10.1108/ijchm-07-2012-0127
Publikováno v:
Journal of Service Management. 24:382-400
PurposeThe purpose of this paper is to examine why employee‐level customer orientation (CO) influences the customer experience in a service setting.Design/methodology/approachGiven the dyadic nature of the study, a two‐way sample design was used
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::06293cd67ef63353aa9da3ef9eac56aa
https://doi.org/10.1108/josm-09-2012-0192
https://doi.org/10.1108/josm-09-2012-0192
Publikováno v:
Management Decision. 51:781-794
PurposeThis study seeks to investigate the impact of empowerment on both organizational citizenship behavior (OCB) and average check size per customer for individual restaurant servers in the United States.Design/methodology/approachThis empirical st
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::a7ab61b2b3fbd708e1e5515d18a46f90
https://doi.org/10.1108/00251741311326563
https://doi.org/10.1108/00251741311326563
Publikováno v:
Cornell Hospitality Quarterly. 53:10-19
Although studies have suggested that employee empowerment has a motivational effect on organizational commitment, the conceptual explanation and the factors that influence this relationship remain unexplored. To fill that gap, this study examines the
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::839dfdc3448ae845deb6664e8125d10a
https://doi.org/10.1177/1938965511426561
https://doi.org/10.1177/1938965511426561
Publikováno v:
International Journal of Contemporary Hospitality Management. 23:624-643
PurposeThe purpose of this study is to develop and test a model in which exercise, mediated by emotional intelligence and trust, can result in increased job satisfaction and organizational commitment of frontline hotel workers.Design/methodology/appr
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::de11c2397d32b5476b8085f37b610ee8
https://doi.org/10.1108/09596111111143377
https://doi.org/10.1108/09596111111143377
Publikováno v:
International Journal of Hospitality Management. 30:22-30
Although balancing work-related and non-work-related time demands is an ongoing concern for many hotel workers, there is a dearth of research examining workers’ satisfaction with their work schedule flexibility. Using a sample drawn from nine diffe
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::87cdc930b0f748612621eef2f7965871
https://doi.org/10.1016/j.ijhm.2010.03.013
https://doi.org/10.1016/j.ijhm.2010.03.013
Publikováno v:
International Journal of Hospitality Management. 29:591-597
The present study investigates the nature of the relationship between Leader-Member-Exchange (LMX) quality and turnover intent in the South Korean hospitality industry. Self-administered survey questionnaires were collected from 232 frontline workers
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::e6c3ecaded7aea795b308d63a4bfb2ff
https://doi.org/10.1016/j.ijhm.2009.10.025
https://doi.org/10.1016/j.ijhm.2009.10.025
Publikováno v:
Journal of Hospitality & Tourism Research. 35:24-44
Some ethnic restaurants display exterior signage written only in their native tongues. Therefore, this research examines the psychological effects of foreign-language signs on potential diners. More specifically, psychological influences of restauran
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::cb0305a6ee904b27ee246bc6c6710def
https://doi.org/10.1177/1096348010370753
https://doi.org/10.1177/1096348010370753
Publikováno v:
Journal of Hospitality & Tourism Education. 22:5-11
Understanding applicants' preferences and values is important for recruiters to develop and update recruitment strategies. Few efforts, however, have been made lately to examine influential attributes on career decisions for the next generation in th
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::b691db5d113cef293fe409af2b6f9a09
https://doi.org/10.1080/10963758.2010.10696979
https://doi.org/10.1080/10963758.2010.10696979
Publikováno v:
Journal of Hospitality Marketing & Management. 19:503-513
This study empirically investigates the choice factors used by local organizations in selecting a conference facility for meetings and/or events. The sample consisted of 105 local organizations that belong to a regional chamber of commerce in Central
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::99e15cfa2a66fe84484d277a4d23e6ae
https://doi.org/10.1080/19368623.2010.482842
https://doi.org/10.1080/19368623.2010.482842