Zobrazeno 1 - 2
of 2
pro vyhledávání: '"Benchmarking of libraries"'
Autor:
Bártová, Tereza
This thesis examines the issue of measuring the quality of services from a theoretical and practical perspectives. It's trying to define the term quality in the context of library services, particular performance indicators used in practice and try t
Externí odkaz:
http://www.nusl.cz/ntk/nusl-332055
Autor:
Bártová, Tereza
This thesis examines the issue of measuring the quality of services from a theoretical and practical perspectives. It's trying to define the term quality in the context of library services, particular performance indicators used in practice and try t
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=dedup_wf_001::09d41063acc172d7f036d6951ff6d838
http://www.nusl.cz/ntk/nusl-475815
http://www.nusl.cz/ntk/nusl-475815