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The evolution of technologies in call centers towards communications via ethernet is at the origin of a certain number of perturbations. These perturbations can take different forms but the most important one is the acoustic phenomena. In this paper,
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=od_______166::a736c9083bbebcbf93c233b7f3700ce1
https://hal.science/hal-03621200
https://hal.science/hal-03621200
