Serious Experience Events: Applying Patient Safety Concepts to Improve Patient Experience

Autor: Donnelly, L.F., Bargmann-Losche, J., Platchek, T.S., Uhlhorn, E.

Pediatric healthcare systems have successfully decreased patient harm and improved patient safety by adopting standardized definitions, processes, and infrastructure for serious safety events (SSEs). We have adopted those patient safety concepts and

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Serious Experience Events: Applying Patient Safety Concepts to Improve Patient Experience.

Autor: Donnelly LF; Lucile Packard Children's Hospital - Stanford, Stanford Children's Health, Palo Alto, CA, USA.; Department of Pediatrics, Stanford University, School of Medicine, Palo Alto, CA, USA.; Department of Radiology, Stanford University, School of Medicine, Palo Alto, CA, USA.; Departments of Radiology & Pediatrics, University of North Carolina School of Medicine, Chapel Hill, NC, USA., Uhlhorn E; Lucile Packard Children's Hospital - Stanford, Stanford Children's Health, Palo Alto, CA, USA., Bargmann-Losche J; Lucile Packard Children's Hospital - Stanford, Stanford Children's Health, Palo Alto, CA, USA., Platchek TS; Lucile Packard Children's Hospital - Stanford, Stanford Children's Health, Palo Alto, CA, USA.; Department of Pediatrics, Stanford University, School of Medicine, Palo Alto, CA, USA.

Publikováno v: Journal of patient experience [J Patient Exp] 2022 May 23; Vol. 9, pp. 23743735221102670. Date of Electronic Publication: 2022 May 23 (Print Publication: 2022).