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pro vyhledávání: '"Barger, Patricia B."'
Autor:
Barger, Patricia B.
There is a growing body of research focused on examining how customer service workers meet organizational demands to express positive emotions, a phenomenon known as emotional labor. However, it is unreasonable to assume that employees will always di
Externí odkaz:
http://rave.ohiolink.edu/etdc/view?acc_num=bgsu1242687801
Autor:
Barger, Patricia B.
While previous research has posited that organizational display rules and employee affect are important predictors of emotional labor, the mechanism underlying these is unclear. The current study offers the concept of emotional discrepancy as a varia
Externí odkaz:
http://rave.ohiolink.edu/etdc/view?acc_num=bgsu1161882333
Autor:
Barger, Patricia B.1 pbarger@bgsu.edu, Grandey, Alicia A.2 aag6@psu.edu
Publikováno v:
Academy of Management Journal. Dec2006, Vol. 49 Issue 6, p1229-1238. 10p. 1 Diagram, 1 Chart.
Autor:
Gillespie, Jennifer Z., Barger, Patricia B., Yugo, Jennifer E., Conley, Cheryl J., Ritter, Lynn
Publikováno v:
Journal of Managerial Psychology, 2011, Vol. 26, Issue 7, pp. 566-583.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/02683941111164481