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Publikováno v:
International Journal of Quality & Reliability Management. 34:1034-1055
Purpose The purpose of this paper is to investigate the impact of total quality management (TQM) practices in terms of leadership, strategic planning, customer focus, teamwork, process management, information, and analysis on organizational performan
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::ff3a3f5261a4fe6b80b0237d8406f329
https://doi.org/10.1108/ijqrm-11-2015-0160
https://doi.org/10.1108/ijqrm-11-2015-0160
