E-government services: comparing real and expected user behavior

Autor: Kalenkova, A.A., Ageev, A. A., Lomazova, I A., van der Aalst, W.M.P., Teriente, E., Weidlich, M.

Publikováno v: Business Process Management Workshops: BPM 2017 International Workshops, Barcelona, Spain, September 10-11, 2017, Revised Papers, 484-496
STARTPAGE=484;ENDPAGE=496;TITLE=Business Process Management Workshops
Business Process Management Workshops ISBN: 9783319740294
Business Process Management Workshops

E-government web services are becoming increasingly popular among citizens of various countries. Usually, to receive a service, the user has to perform a sequence of steps. This sequence of steps forms a service rendering process. Using process minin

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::80058909f169dc6103df0d673a579810
https://research.tue.nl/nl/publications/91298a4f-adee-4189-a674-5c9c3dfd4109