Fields of Gold

Autor: Mgm Martin Wetzels, JC Ko de Ruyter, Ad de Jong, Jjl Jeroen Schepers

Publikováno v: Journal of Service Research, 14(3), 372-389. SAGE Publications Inc.
Journal of Service Research, 14(3), 372-389. SAGE Publications Ltd

Firms increasingly equip field service workers with virtual team technology that enables them to deliver services more efficiently and take part in new service development. However, the “out-of-office” nature of field service tasks limits the pos

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::84ffaa6ec1fa842cc2873dc4e476f44a
https://doi.org/10.1177/1094670511412354