Zobrazeno 1 - 10
of 210
pro vyhledávání: '"Attitudinal analytics"'
Autor:
Li-Minn Ang, Kah Phooi Seng
Publikováno v:
IEEE Transactions on Human-Machine Systems. 48:266-278
Due to the high levels of competition in a global market, companies have put more emphasis on building strong customer relationships and increasing customer satisfaction levels. With technological improvements in information and communication technol
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::19f6db65581d838fd76dff2beccf75a1
https://doi.org/10.1109/thms.2017.2695613
https://doi.org/10.1109/thms.2017.2695613
Autor:
Nic S. Terblanche
Publikováno v:
Journal of Retailing and Consumer Services. 40:48-59
Marketing academics and practitioners agree on customer experience as a means for differentiation. The customer experience is challenging for retailers because it is influenced by elements which the retailer can control and elements which are beyond
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::dfad038dc02fac300a4fe4e4ee33bb95
https://doi.org/10.1016/j.jretconser.2017.09.004
https://doi.org/10.1016/j.jretconser.2017.09.004
Autor:
Bhawna Anjaly, Amresh Kumar
Publikováno v:
International Journal of Retail & Distribution Management. 45:1277-1297
Purpose The advent of e-retailing has created multiple options for customers. Hence, most important concern is to identify the experience which entices customers for repurchase from the one particular e-retailer. This paper tries to identify the cust
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::741eef180b25206d5957c00ec5fb7e21
https://doi.org/10.1108/ijrdm-01-2017-0002
https://doi.org/10.1108/ijrdm-01-2017-0002
Publikováno v:
Technological Forecasting and Social Change. 124:332-342
This paper examines the determinants and consequences of online customer satisfaction by considering the entire online shopping experience, based on data collected from our survey of UK consumers in 2016. We found evidence that post online purchase e
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::2f75f81b0626f37051a0002b0846534b
https://doi.org/10.1016/j.techfore.2017.04.003
https://doi.org/10.1016/j.techfore.2017.04.003
Publikováno v:
Journal of Service Management. 28:763-787
Purpose The purpose of this paper is to explore the experience design phenomenon in the cultural sector. Specifically, it purports to articulate a set of design characteristics that support the alignment between an organisation’s design intention (
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::9d16b91c4f430df064163e8357b6cb9d
https://doi.org/10.1108/josm-01-2017-0016
https://doi.org/10.1108/josm-01-2017-0016
Publikováno v:
Nankai Business Review International. 8:266-288
Purpose This study aims to identify and analyse the key determinants influencing customer satisfaction towards online shopping in India. Design/methodology/approach The literature concerning major attributes of website functionality, perceived usabil
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::b192815b216599c28e5b5431509e3cae
https://doi.org/10.1108/nbri-04-2016-0012
https://doi.org/10.1108/nbri-04-2016-0012
Publikováno v:
International Journal of Contemporary Hospitality Management. 29:1937-1955
Purpose This paper aims to use a concurrent mixed method approach to explore the key variables that can influence customer experience at a food and wine event. Design/methodology/approach A concurrent mixed methods approach, using a participant-gener
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::26fbe2206466cdea544c1c3233222c43
https://doi.org/10.1108/ijchm-12-2015-0735
https://doi.org/10.1108/ijchm-12-2015-0735
Publikováno v:
Knowledge-Based Systems. 125:136-145
Identification, interpretation and response to customer requirements are the key success factors for companies, regardless of their industry. Failing to satisfy customer requirements can damage a company's reputation and cause heavy losses. In this s
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::71530404562a5305124f669b76740fc3
https://doi.org/10.1016/j.knosys.2017.03.019
https://doi.org/10.1016/j.knosys.2017.03.019
Publikováno v:
Contemporary Management Research. 13:107-130
This study combines programming and data mining to analyze consumer reviews extracted from Yelp.com to deconstruct the hotel guest experience and examine its association with satisfaction ratings. The findings show many important factors in customer
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::c147d6907e894a4438dbe00586dcb447
https://doi.org/10.7903/cmr.17730
https://doi.org/10.7903/cmr.17730
Publikováno v:
Journal of Service Theory and Practice. 27:642-662
Purpose The purpose of this paper is to review the literature on customer experience to develop a better understanding of the concept and propose a research agenda. Design/methodology/approach The paper is based on a thorough review of 69 full-text a
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::323320ad2f695e3fb37a56679afd144c
https://doi.org/10.1108/jstp-03-2015-0064
https://doi.org/10.1108/jstp-03-2015-0064