Zobrazeno 1 - 10
of 34
pro vyhledávání: '"Anya Johnson"'
Publikováno v:
European Journal of Work and Organizational Psychology. 32:346-359
Publikováno v:
Journal of Occupational Health Psychology, 27(5), 451-469. Educational Publishing Foundation
Hiding errors can undermine safety by amplifying the risks of undetected errors. This article extends research on occupational safety by investigating error hiding in hospitals and applies self-determination theory to examine how mindfulness decrease
Publikováno v:
Psychology & Marketing. 38:2191-2208
Publikováno v:
Journal of Service Research. :109467052311760
Team display rules are expressive norms shared by team members about how to positively impact a customer's perception of service quality and satisfaction. For frontline employees' working in teams, however, the costs and benefits of team display rule
Autor:
Helena Nguyen, Nick Glozier, Sadhbh Joyce, Shanta Dey, Markus Groth, Samuel B. Harvey, Leona Tan, Anya Johnson
Publikováno v:
Australian Journal of Management. 45:402-424
The mental health and well-being of employees is an increasingly important issue, both in terms of the financial costs to the Australian economy and human costs to society. This review examines two major technology-driven trends in the workplace and
Publikováno v:
Journal of Clinical Nursing. 29:2508-2520
Aims and objectives To explore nursing students' subjective experience of emotions during first-year clinical placements, strategies used to manage their emotions and socialisation to emotion management. Background Emotion regulation is a key source
Publikováno v:
Applied Psychology. 69:30-58
Publikováno v:
Annual Review of Organizational Psychology and Organizational Behavior. 6:89-113
Customer service is a central feature of the service context. As service research has evolved into a burgeoning multidisciplinary field, management scholars have developed an impressive body of research regarding the antecedents, processes, and outco
Autor:
Helena Nguyen, Jordan G. Wood, David Bertrand Chan, Genevieve Pfeiffer, G. David Champion, Anya Johnson, Alexandra Powell, Tiina Jaaniste, Brandon Wong
Publikováno v:
The Clinical journal of pain. 37(9)
OBJECTIVES Although there are many benefits of short-stay hospital admissions for high volume, pediatric surgical procedures, this model of care places greater responsibility on parents for the management of children's pain. This study aimed to docum
Publikováno v:
Australian Journal of Management. 43:614-631
We investigate the relationship between the prevalence of workplace aggression and two key outcomes: employee engagement and organisational effectiveness. Drawing on social capital theory, we propose that the level of employee engagement within the o