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pro vyhledávání: '"Anna Łabaza"'
Autor:
Anna Szeliga – Kowalczyk, Anna Łabaza
Publikováno v:
sj-economics scientific journal. 22:297-309
The article presents two-dimensional application of Kano method, which, on the one hand – is used for customer satisfaction surveys, on the other – to determine the individual characteristics of the customer and to refer their importance in the p
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::d633ec2742ad09cc40db3a4fbaf26b13
https://doi.org/10.58246/sjeconomics.v22i3.329
https://doi.org/10.58246/sjeconomics.v22i3.329
Autor:
Anna Szeliga-Kowalczyk, Anna Łabaza
Publikováno v:
The Central European Review of Economics and Management. 16:51
The purpose of the article is to present the applicability of QFD method to the design of recreation services. QFD method is an excellent tool for the design and preparation of service in the way that avoids inconsistency during its delivery, and it
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::bd463ec47e072c9dd5a8d3955179db17
https://doi.org/10.29015/cerem.168
https://doi.org/10.29015/cerem.168