Zobrazeno 1 - 4
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pro vyhledávání: '"Andy Polaine"'
Publikováno v:
Design Management Review. 24:4-9
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::aacdbaa4110e04bbf36a0acb09488f26
https://doi.org/10.1111/drev.10244
https://doi.org/10.1111/drev.10244
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for cust
Autor:
Andy Polaine, Rick Bennett
The past few years have seen the promise of online collaboration vastly augmented by developments in online technologies and emerging creative practices. Through our work with the Omnium Research Group, the authors argue that design should never be a
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::6f3f09d2518d59b7976df57adbcd6d2d
https://doi.org/10.4018/978-1-60566-727-0.ch003
https://doi.org/10.4018/978-1-60566-727-0.ch003
Publikováno v:
Design Management Review. 24:48-49
The majority of products that we encounter are actually part of a larger service network. In some cases, those touchpoints have been designed. But in many cases, they have just happened organically, with no thought for the whole picture. That's where
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::b2293ed1e96997f0154e138446a1eac4
https://doi.org/10.1111/drev.10251
https://doi.org/10.1111/drev.10251